a9piso Privacy Policy

1. Introduction

a9piso ("a9piso," "we," "us," or "our") operates the online gaming platform accessible at a9piso.one and any associated mobile applications or services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every individual who registers an account, visits our Platform, or interacts with our services.

This Privacy Policy ("Policy") describes in detail how a9piso collects, uses, stores, discloses, and protects personal data in connection with the operation of the Platform. It applies to all players, registered users, and visitors based in the Philippines and elsewhere.

This Policy should be read alongside the a9piso Terms & Conditions. By creating an account or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.

2. Data Controller

a9piso is the data controller responsible for your personal data collected through the Platform. As data controller, a9piso determines the purposes and means of processing your personal data in accordance with applicable data protection laws, including the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

For any questions, requests, or concerns relating to data privacy, you may contact a9piso's designated Data Privacy Officer at [email protected].

3. Personal Data We Collect

a9piso collects the following categories of personal data:

1. Identity Data: Full legal name, date of birth, nationality, and government-issued identification documents (e.g., Philippine passport, Driver's License, SSS/UMID, PhilSys ID). This data is collected during account registration and identity verification (KYC) processes.
2. Contact Data: Philippine mobile number, email address, and residential address. These are required for account management, OTP verification, and communications.
3. Financial Data: GCash number, Maya account details, bank account information (BPI, BDO, Metrobank), deposit and withdrawal history, and transaction records. This data is required to process payments and comply with anti-money laundering obligations.
4. Account Data: Username, encrypted password, account balance, bonus history, wagering records, game session history, and preferences.
5. Technical Data: IP address, device type, operating system, browser type, screen resolution, and session identifiers collected automatically when you access the Platform.
6. Usage Data: Information about how you navigate and use the Platform, including pages visited, games played, bet amounts, session duration, and click-stream data.
7. Communications Data: Records of your correspondence with a9piso support, including live chat transcripts, emails, and any feedback or complaints submitted.

4. How We Collect Your Data

a9piso collects personal data through the following means:

• Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile on the a9piso Platform.
• Automated collection: Through cookies, web beacons, log files, and similar tracking technologies that operate automatically when you access the Platform. See Section 9 for full details on our cookie practices.
• Third-party sources: From payment processors (e.g., GCash, Maya, banks), identity verification services, fraud prevention providers, and publicly available data sources used to verify the accuracy of information you provide.

5. How We Use Your Personal Data

a9piso processes your personal data for the following purposes:

1. Account management: To create, maintain, and manage your a9piso account, including authentication, password recovery, and account security.
2. Service delivery: To provide access to games, process bets, manage your wallet, and deliver the core gaming services of the Platform.
3. Payment processing: To process deposits, withdrawals, and refunds via your chosen payment method, and to maintain accurate financial records.
4. Identity verification and KYC: To verify your identity, age, and source of funds in compliance with PAGCOR licensing requirements and Philippine anti-money laundering laws.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other unlawful activities.
6. Legal compliance: To comply with applicable laws, regulations, court orders, and requests from lawful authorities, including tax reporting and AML/CTF obligations.
7. Customer support: To respond to your inquiries, resolve disputes, and improve support quality through communication records.
8. Platform improvement: To analyze usage patterns, identify technical issues, and improve the design, performance, and content of the a9piso Platform.
9. Responsible gaming: To monitor account activity for signs of problem gambling behavior and to administer responsible gaming tools including deposit limits and self-exclusion.
10. Marketing communications: To send you promotional offers, bonuses, and updates about a9piso where you have opted in to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

Under the Philippines' Data Privacy Act of 2012 and related regulations, a9piso processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and a9piso (i.e., to operate your account and deliver gaming services).
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and regulatory reporting requirements under PAGCOR.
• Legitimate interests: Processing necessary for a9piso's legitimate interests, including fraud prevention, security monitoring, and Platform improvement, provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent, such as receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

a9piso does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating the Platform, including payment processors (GCash, Maya, banks), KYC and identity verification providers, cloud infrastructure providers, and customer support tools. These parties are bound by data processing agreements and may only process your data on a9piso's instructions.
• Game providers: Where technically necessary, limited data such as player ID and session tokens may be shared with licensed game providers to facilitate gameplay. Game providers are prohibited from using this data for any purpose other than delivering the game service.
• Regulatory and legal authorities: Where required by law, court order, or regulatory demand, including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities.
• Fraud prevention and security: With fraud prevention agencies and other online gaming operators participating in shared responsible gaming and fraud databases, where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets of a9piso, your personal data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections.

8. Data Retention

a9piso retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business necessity. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine tax and AML regulations.
• Support communications: Retained for three (3) years from the date of the communication for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained for up to 12 months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with a9piso's data disposal procedures.

9. Cookies & Tracking Technologies

a9piso uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us deliver a functional, personalized, and secure experience. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your a9piso account and security tokens that protect against cross-site request forgery.
• Analytics cookies: Used to understand how players use the Platform — which pages are visited most, where sessions begin and end, and how games are accessed. This data is aggregated and anonymized.
• Preference cookies: Used to remember your Platform preferences, such as language settings, display preferences, and previously viewed game categories.
• Fraud prevention cookies: Used to identify unusual access patterns and protect your a9piso account from unauthorized use.

You may control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of your a9piso account and the Platform as a whole.

10. Security Measures

a9piso implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the a9piso Platform.
• Encrypted storage of passwords using industry-standard hashing and salting algorithms.
• OTP-based two-factor authentication for login and sensitive account actions.
• Role-based access controls limiting internal access to personal data to authorized personnel only.
• Regular security audits and penetration testing of the Platform's infrastructure.
• Secure data center facilities with physical access controls.

While a9piso takes every reasonable precaution to protect your data, no system is completely immune to breach. In the event of a data breach that poses a risk to your rights and freedoms, a9piso will notify affected players and the National Privacy Commission (NPC) in accordance with applicable breach notification requirements under the Data Privacy Act.

11. Your Data Privacy Rights

As a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights regarding your personal data held by a9piso:

• Right to be informed: You have the right to be informed about how your personal data is being collected and processed — which this Policy fulfills.
• Right of access: You may request a copy of the personal data a9piso holds about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to a9piso's legal retention obligations.
• Right to data portability: You may request your personal data in a structured, commonly used format where technically feasible.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact a9piso's Data Privacy Officer at [email protected]. We will respond to all valid requests within 30 days.

12. Children & Underage Users

The a9piso Platform is strictly for users who are 21 years of age or older, in accordance with Philippine gambling regulations. a9piso does not knowingly collect or process personal data from individuals below the age of 21. If a9piso discovers that personal data has been collected from an underage individual, such data will be immediately deleted and the associated account closed. Any funds deposited by an underage user will be returned to the original funding source.

If you believe that an underage individual has registered an account on the a9piso Platform, please notify us immediately at [email protected].

13. Changes to This Privacy Policy

a9piso may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, a9piso will post the updated Policy on this page with a revised "Last updated" date, and where appropriate, notify registered players via their registered contact details.

Your continued use of the a9piso Platform following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Information

For any data privacy inquiries, rights requests, or concerns, please contact a9piso:

• Email (Data Privacy Officer): [email protected]
• Live Chat: Available 24/7 through the a9piso Platform
• Response time: Within 30 days for formal data rights requests; within 24 hours for general privacy queries via live chat

This Privacy Policy was last reviewed and updated in June 2026. It is governed by the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations.